Privacy Policy and Cookies

What do we use your data for?

We use your data (collected online or in person), among other purposes, to manage your order/purchase of products, answer your questions, as well as, if you wish, to send you our promotions/campaigns and institutional information.

 

Why do we use your data?

We are legitimised to process your data because we need to process it to execute your order/purchase, although there are also other reasons that legitimise us to use it, such as the interest in answering your questions or the consent you give us to send you our newsletters, among others.

 

With whom do we share your data?

JCP - Doces Gourmet may communicate personal data to its affiliated companies for the provision of the service in question, undertaking these entities to treat such personal data solely and exclusively for the purposes stated above and in compliance with the instructions issued, in strict compliance with the legal standards on personal data protection, information security and other applicable standards. Should you require further information about the recipients, you may contact us at the address: Av. Pedro Álvares Cabral, Nº 12, 6000-084, Castelo Branco, Portugal, or at the e-mail address jcpdocesgourmet@gmail.com. Only the personal data necessary to provide the service in question are supplied to these companies, who undertake to process the said data solely and exclusively to fulfil the purposes indicated above.

 

Your rights

You have the right to access, rectify or delete your personal data. You can also object to us using your data or sharing it with you, as we explain in detail below.
We invite you to read our full Privacy and Cookie Policy below to properly understand how we will use your personal data and the rights you have in relation to it.

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1. Who is responsible for the processing of your data?

The person responsible for the treatment of your data is:

JCP - DOCES GOURMET

Pedro Álvares Cabral, Nº 12

6000-084, Castelo Branco

 

2. Why do we process your personal data?

Depending on the purpose for which we process your data, as explained above, we need to process them according to each particular case:

• your identification data (e.g. your name, surname, language and country from which you interact with us, contact details, etc.);

• economic and transactional information (e.g. your payment details, information about your purchases, orders, etc.)

• connection, geolocation and/or navigation data (in case you interact with us via mobile phone, for example);

• commercial information (for example, if you have subscribed to our newsletter);

• data about your tastes and preferences.

 

Remember that when we ask you to fill in your personal details so that we can give you access to a functionality or service, we will mark some fields as compulsory, as these are details we need in order to be able to provide you with the service or grant you access to the functionality in question. Please note that if you choose not to provide us with such data, you may not be able to complete your registration as a user or you may not be able to use those services or features.
Depending on how you interact with the site, for example, depending on which services, products or features you wish to take advantage of, we will process your personal data for the following purposes:

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1. For the development, fulfilment and execution of orders or purchases you have made with us

This purpose includes processing your data primarily for:

• Contact you regarding updates or informational communications related to features, products or services contracted, including quality surveys and to allow you to establish the degree of customer satisfaction with the service provided.

• Manage the payment for products you purchase, regardless of the payment procedure used.
  For example: If, when buying any of our products through the Website, you decide to activate the functionality of saving your card details for future purchases, we need to process the data indicated for the activation and development of this functionality. Consent to the activation of this functionality allows your pre-filled payment details to appear automatically on subsequent purchases so that you do not have to re-enter them in each new process, and these data will be considered valid and in force for subsequent purchases.

• Manage possible returns after you have made a purchase and manage requests for information on the availability of items.

• For billing purposes and to provide you with invoices for the purchases you have made.

• To ensure the use of other functionalities or services available.

 

2. To respond to requests or enquiries you make through the customer service channels

We only process personal data that is strictly necessary to manage or resolve your request or enquiry.

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3. For marketing purposes

This purpose includes the processing of your data, primarily for:

• To the extent that you subscribe to our newsletter, we will process your personal data to manage your subscription, including for sending you personalised information about our products or services through various means (such as email or SMS). We may also make this information available to you via push notifications if you have enabled them on your mobile device.

  • In this sense, please note that this data processing involves the analysis of your user or customer profile in order to determine what your preferences are and therefore which products and services are most suitable. For example, based on your purchasing and browsing history (i.e. depending on the items you have loaded), we will make suggestions about products that we consider to be of interest to you.

  • Remember that you can unsubscribe from the Newsletter at any time and free of charge by sending an e-mail to jcpdocesgourmet@gmail.com. You can also unsubscribe using the instructions we provide in each communication. If you do not wish to receive push notifications, you can deactivate this option on your mobile device.

• Carry out promotional activities. By participating in a promotional activity, you authorise us to process the data you have provided us with for each promotional activity and to communicate them through various means, such as social networks or the website itself. In each promotional action in which you participate you will have available the terms and conditions where we will give you more detailed information about the treatment of your personal data.

• Disseminate on the website or through our social media channels, photographs or images that you have shared publicly, provided that you give us your express consent to do so.

 

4. Functionality and quality analysis to improve our services

If you access our website, we inform you that we will process your navigation data for analytical and statistical purposes, that is, to understand how users interact with our website and thus be able to improve it.
In addition, on certain occasions we carry out quality actions and surveys aimed at finding out how satisfied our clients and users are and detecting the areas in which we can improve.

 

What is the basis of legitimacy for processing your data?

The legal basis on which we can process your personal data also depends on the purpose for which we process it:

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1. Development, performance and execution of the sales or services contract 

The processing of your data is necessary for the conclusion of the order, purchase and/or service contract.
Some data processing related to the purchasing process will only be activated because you request or authorise it, such as the storage of payment data (card) for future purchases.
In these cases, the basis for us to process your data is your own consent.
We consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud when you make a purchase. We understand that the processing of this data is positive for all parties involved when making a payment for a purchase, and in particular for you, as it allows us to take measures to protect you against fraud attempts made by third parties.

 

2. Customer service

We consider that we have a legitimate interest to respond to the requests or questions you make to us through the various existing means of contact. We consider that the processing of this data is beneficial to you, insofar as it allows us to assist you appropriately and to respond to the requests made.
When you contact us, in particular for the management of incidents related to your order or the product/service purchased through the website, the processing of your data is necessary for the conclusion of the order and/or purchase contract.
When your request is related to the exercise of the rights about which we inform you below, or with complaints related to our products or services, what legitimises us to process your data is the fulfilment of our legal obligations.

 

3. Marketing

The basis of legitimacy for processing your data for marketing purposes is the consent you give us, for example, when you agree to receive personalised information through various means, when you authorise push notifications to be sent on your mobile device, or when you accept the terms and conditions to participate in a promotional action or to publish your photos on the website or on our social media channels.
To show you personalised information, we consider that we have a legitimate interest to define a profile with the information we have about you (such as preferences or purchases) and the personal data you have provided us with, such as age range or language, as we understand that the processing of this data is also beneficial to you because it allows you to improve your user experience and access information according to your preferences.

 

5. Functionality and quality analysis

We consider that we have a legitimate interest to analyse the functionality of the website and the degree of user satisfaction, as we understand that the processing of this data will improve the experience. If you access our website, we inform you that we will process your navigation data for analytical and statistical purposes, i.e. to understand how users interact with our website, which will enable us to provide a higher quality service.

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4. How long will we keep your data? 

The retention period of your data will depend on the purposes for which we process it, as explained below:

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1. Development, fulfilment and execution of the order, purchase or services contract

We will process your data for as long as necessary to manage the order or purchase of the products or services you have purchased, including possible returns or complaints associated with the purchase of the particular product or service.
Sometimes we will only process data up to the time you decide, such as payment (card) data that you have asked us to store for future purchases.

 

2. Customer service

We will process your data for as long as it is necessary to respond to your request or enquiry.

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4. Marketing

We will process your data until you unsubscribe from the newsletter.
If you take part in promotional activities, we will keep your data for a period of 6 months from the end of the activity.

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5. Functionality and quality analysis

We will process your data sporadically for as long as we carry out a specific action or quality survey or until we anonymise your navigation data.

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Irrespective of whether we process your data for the time strictly necessary to fulfil the corresponding purpose, we shall subsequently retain it duly stored and protected for as long as responsibilities may arise from the processing, in compliance with the legislation in force at any given time. When each of the possible actions is time-barred, we shall delete the personal data.

 

Do we share your data with third parties?

In order to fulfil the purposes stated in this Privacy and Cookies Policy, we may need to transfer your personal data to third parties who support us in the services we offer you, for example:

• Financial institutions,

• Fraud detection and prevention entities,

• Technology service providers,

• Logistics, transport and delivery service providers and employees,

• Customer service providers.

• Partners and service providers related to marketing and advertising.

 

What are your rights when you provide us with your data

We are committed to respecting the confidentiality of your personal data and to guaranteeing you the exercise of your rights. We have established that you can exercise your rights free of charge by writing to us at jcpdocesgourmet@gmail.com, simply stating the reason for your request and the right you wish to exercise. In the event that we consider it necessary for us to be able to identify you, we may request a copy of an identifying document.
In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:

• To request access to the data we have on you.

• To ask us to rectify the data that we already hold. In any case, bear in mind that by actively providing us with your personal details in any way, you guarantee that they are correct and accurate and you undertake to notify us of any change or alteration to them. Any loss or damage caused to the site or the responsible party or to any third party arising from the communication of incorrect, inaccurate or incomplete information in the registration forms will be the sole responsibility of the user. Please remember that, as a general rule, you should only provide us with your own personal details, not those of third parties, unless otherwise permitted under this Privacy and Cookie Policy.

• To ask us to delete your data to the extent that it is no longer required for the purpose for which we need to continue to contact you, as explained above, or where we are no longer legally permitted to process it.

• To ask us to cancel or limit the processing of your data, which means that in certain cases you may ask us to temporarily suspend the processing of the data or to keep it longer than necessary when you need it.

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If you have given us your consent to the processing of your data for any purpose, you also have the right to withdraw it at any time. Some of the ways in which you can withdraw your consent are explained in the purposes for which we process your data.

Where our legitimacy for processing your data is your consent or the performance of the contract, as explained above, you will also have the right to request portability of your personal data. This means that you will be entitled to receive the personal data you have provided us with in a structured, commonly used and machine-readable format so that you can transmit them directly to another entity without hindrance from us.
Furthermore, where the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.

 

What happens if you provide us with data from third parties?

We offer functionalities or services which require us to process the Personal Data of a third party you are required to provide to us, such as for the activation and sending of the Gift Voucher or the handling of the Gift Voucher request. If you provide us with Personal Data from a third party, please ensure that you have informed them about the purposes and manner in which we need to process their personal data.

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Changes to the privacy and cookie policy

We may change the information set out in this Privacy and Cookies Policy when we deem it appropriate. In this case, you will receive a notification through several ways through the website (for example, through a banner, a pop-up or a push notification), we may send you a message to your e-mail address when the change in question is significant in relation to your privacy so that you can review the changes, evaluate them and, if appropriate, object to and cancel any service or feature. In any case, we suggest that you review this Privacy and Cookie Policy regularly in case minor changes are made or we introduce some interactive improvement, taking advantage that you will always find it as a permanent point of information on our Site.

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Information on cookies

We use cookies and similar devices to make it easier for you to navigate the site, understand how you interact with us and, in certain cases, to show you advertising based on your browsing habits. Please read our Cookies Policy to learn more about the cookies and similar devices we use, their purpose and other useful information.

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1. What are cookies?

A Cookie is a small text file that a website stores on your personal computer, phone or other device, containing information relating to your browsing on that website. Cookies are necessary to make browsing easier and more "user-friendly" and do not harm your computer.
Nevertheless, this Policy uses the general term "Cookies" as they are the primary method of storing information used by this website, the "Local Storage" space of the browser is also used for the same purpose as Cookies. All information included in this section also applies to this "Local Storage".

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What are cookies used for on this website?

Cookies are an essential part of the operation of this website. The main purpose of our Cookies is to improve the user's search experience. For example, they are used to remember your preferences (language, country, etc.) during navigation and on future visits.
The information collected by Cookies also enables us to improve the website through estimates and usage patterns, suitability of the website to individual user interests, quick searches, etc.
On this occasion, if we have obtained your prior and informed consent, we may use Cookies, tags or other similar devices in order to obtain information enabling us to show you advertising based on the analysis of your search habits, whether from our website or those of third parties or any other means.

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What are cookies not used for on this website?

We do not store sensitive personal information such as your address, password, credit or debit card details etc. in the Cookies we use.

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Who uses the information stored in the cookies?

The information stored in Cookies from our website is used exclusively by JCP - Doces Gourmet, with the exception of that identified below as "third party cookies", which are used and managed by external entities to provide services that are requested to us with the purpose of improving our services and user experience while browsing our website. The main services for which these "third party cookies" are used are obtaining access to statistics and guaranteeing payment for transactions carried out.

 

How can I prevent the use of cookies on this website?

If you would prefer to prevent the use of Cookies on this page, in view of the above limitations, you should first disable the use of Cookies in your browser and then delete the Cookies stored in your browser associated with this website.
You can use this option to prevent the use of Cookies at any time.

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How to disable and prevent the use of cookies?

You may restrict, block or delete Cookies from this website at any time by configuring your browser following the steps below.
Although the settings are different for every browser, Cookies are usually set in the "Preferences" or "Tools" menus.
For more information on how to configure Cookies in your browser see the "Help" menu in your browser.

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What specific cookies does this website use and for what purposes?

Technical cookies and personalisation

For identification and authentication, navigation, interface customisation, favourites... These Cookies are used to identify the user during the session, speed up certain website procedures, remember pages already visited, etc.

• User ID - These are used to identify the user. They contain the session users' technical data such as connection waiting time, session identifier, etc.

• Session identifier - These are used to identify the user's http session. They are common across all web applications to identify user requests during the session.

• Browsing status - Allows the identification of the user's browsing status (start of session, first page, first access, scroll status, voting status, etc.)

• User choices - Store the session values chosen by the user, such as shop, language, currency, products, size, etc.

• Favourites and last selections - Allow the user's favourite choices to be remembered (shops, for example) as well as the last choices (shops, products, consent to the installation of cookies, etc.) in subsequent Internet sessions.

• Shopping card - Stores information about the mini shopping basket, as well as the user's identification elements associated with the aforementioned basket.

• Protocol - Allow changes to be processed between secure (https) and non-secure (http) domains (protocol).

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Cookies for browsing analysis

These Cookies obtain generic information about how you access the website (not the content itself) in order to subsequently provide us with aggregate information about these accesses for statistical purposes.

• Origin (WC_GASource) - These are used to determine the origin of a user when they arrive at the website, for example, if they arrived at the product elements page via a product grid, the search engine or an external website.

• Google Analytics (utma, utmb, utmc, utmd, utmv, utmz, _ga...) - Allow to monitor the website through the Google Analytics tool which is a service provided by Google to obtain information about user access to the website. Part of the data stored refers to: the number of times a user visits the website, dates of first and last visit, duration of visits, the page from which the user accessed the website, the search engine used by the user to access the website or the link on which they clicked, the location in the world from which access is made, etc. The configuration of these cookies is predetermined by the service offered by Google and the information generated by the cookie about use of the website is transmitted and stored by Google, Inc (a US company). We therefore suggest you consult the Google Analytics privacy page, here, in order to obtain more information about the cookies used and how to disable them. Please note that we are not responsible for the content or accuracy of third-party websites.

 

Cookies for purchase analysis

These Cookies make it possible to collect information regarding the device from which the purchase was made on this website, in order to verify that transactions provide sufficient guarantees to customers. These cookies never include sensitive information such as card elements.

• Purchasing device (thx_guid) - Allows the identification of the device (personal computer, telephone, etc.) from which purchases on this website are made for subsequent analysis, with the aim of being able to offer sufficient guarantees to clients in purchasing operations. The information gathered in these cookies is collected by an external company (Cybersource) in order to carry out this analysis.